Exchange and Return Policy

Exchange & Return Policy

Foppapedretti products are manufactured in compliance with the safety and quality requirements provided for by the European regulations currently in force and are guaranteed according to EC directive 1999/44/CE.

The guarantee covers the replacement or repair free of charge – within 6 months from the date of purchase – of the product or parts that may prove to be faulty due to manufacturing faults. Even after 6 months from the date of purchase, the company still guarantees customer service on its products up to a maximum of 1 years, after which time, each case will be assessed with regard to the possible steps to be taken. The customer service may repair the product or provide spare parts subject to payment or free of charge according to the circumstance.

The guarantee is only valid if it is accompanied by the receipt proving that the purchase was made of Foppapedretti’s authorized dealers and the date of purchase.

The guarantee is not valid if the product or its parts should prove to be faulty due to:

  • Improper use or use for purposes other than those expressly stated in the instruction manual;
  • Improper assembly, negligence, carelessness during use, or damaged caused by third parties;
  • Wear due to daily use (e.g. wheels, padding, etc.);
  • Repairs carried out by third parties or by dealers not authorized by Foppapedretti
  • Circumstances that cannot be blamed on manufacturing faults.

Your order is safely protected by our 14-Day Exchange & Return Policy. If you are not satisfied with the product, simply with your order number, to request an exchange or return within 14 days of receipt and contact us

Please keep your receipt for exchange. Exchange only accepted within 14 days merchandise in unused and sellable condition with complete packaging.

However, items sold are NON-REFUNDABLE.

After your request is approved, you can either exchange the product at our store or send it back to us by post.

For exchange, only exchange of similar products or models at the same or higher price is available. Additional payment ( balance ) is required if you would like to exchange for a more expensive product. 

* No Exchange or Return accepted for the payment by instalment. *

For return, only the unit price less any discount is refundable. Shipping fees and other charges are non-refundable. The refund will be made within 7 working days via the original payment method or in the form of gift card credits.

Products in opened, used, worn, and their original conditions are eligible for exchange or return.

On sale discounted products are NOT eligible for exchange, return or cancellation*.

*Offer cannot be used in conjunction with other promotional offers.  They are including but not limited to discounted/ special priced/ fixed price items.

If the returned product does not meet the requirement for exchange or return after checking, you will be asked to collect it at our local shops or be responsible for the return postage if delivery is preferred.